Hjælp – Kundeservice og kontakt
Ring til os
Hvis du har brug for et svar nu og her, kan du ringe ind til DOT på tlf. 7015 7000
Skriv til os
Her er links til kontaktformularer, hvor du kan kontakte os omkring bus/lokalbane, tog eller metro:
- Kontakt os vedrørende bus/lokaltog
- Kontakt os vedrørende tog
- Kontakt os vedrørende metro
- For generelle henvendelser (fx vedr. apps eller billetter) kan du frit vælge en af ovenstående kontaktformularer
Du kan også kontakte os på Facebook.
Alle selskaberne i DOT kan hjælpe med henvendelser vedrørende apps og mobile tjenester.
Ring til os på tlf. 7015 7000 og vælg vilkårligt en af transportformerne - eller skriv via en af kontaktformularerne ovenfor.
You may call Rejsekort customer service directly Monday-Friday at 8:00-18:00 and Saturdays 10:00-15:00 on tel. +45 7011 3333.
You have to enquire about lost property with the company with which you travelled.
The transport companies have different procedures as to how long lost property is stored.
If you have travelled by several different modes of transport such as bus and train or busses run by different operators you should enquire about lost property with all the relevant transport companies.
Call DOT Customer Service for more information on tel. +45 7015 7000.
If you wish to complain you must first contact the company with which you travelled.
If you are not satisfied with the decision you may appeal to Ankenævnet for Bus, Tog og Metro (Appeals Board for Bus, Train And Metro). For more information, visit the Appeals Board’s website www.abtm.dk.
If you have received a written reply from DSB, and you are not satisfied with the decision you may contact DSB’s client ambassador.
The European Commission’s online complaints portal may also be used to submit a complaint. This is primarily relevant if you are a consumer residing in another EU country. The complaint should be submitted here - http://ec.europa.eu/odr.
The joint travel regulations apply to travel by bus, harbour bus, metro, local train and travel by Arriva Tog, DSB and Nordjyske Jernbaner Trafikselskab in accordance with ‘the Danish Railway Act’ and ”Danish Transport Companies Act” and
“Danish Transport Companies Act”. The travel regulations are available in Danish and English.
You will receive a fare evasion ticket if the inspection staff on the bus, train or metro assess that you do not have a valid ticket or travel pass for your journey.
If you wish to complain about your fare evasion ticket, you may contact us online through the form or in writing by letter to the below addresses. Please not that the complaint must be submitted no later than 14 days after the fare evasion ticket was issued.
OBS: The price of a fare evasion ticket cannot be reduced even if you are a student, apprentice, cash welfare benefit recipient or pensioner.
Local train (Danish): https://www.lokaltog.dk/kontakt/
Train: https://www.dsb.dk/en/vis/