Help – Customer service and contact

Call us

If you need an answer right away, please call DOT customer service: +45 7015 7000

Opening hours: 8:00 - 16:00

Write to us

Below are links to contact forms for any questions regarding public transport:

You may also contact us on Facebook.

Contact us with specific inquiries
Regarding apps / mobile services

All companies in DOT can assist you with enquiries regarding apps and mobile services. 

Call us on tel. +45 7015 7000 and choose any of the modes of transport - or write to us via the above contact forms.

Regarding Rejsekort (travel card)

You may call Rejsekort customer service directly Monday-Friday at 8:00-18:00 and Saturdays 10:00-15:00 on tel. +45 7011 3333.

Lost property

You have to enquire about lost property with the company with which you travelled.

The transport companies have different procedures as to how long lost property is stored.

If you have travelled by several different modes of transport such as bus and train or busses run by different operators you should enquire about lost property with all the relevant transport companies.

Call DOT Customer Service for more information on tel. +45 7015 7000.

Complaints

If you wish to complain you must first contact the company with which you travelled.

If you are not satisfied with the decision you may appeal to Ankenævnet for Bus, Tog og Metro (Appeals Board for Bus, Train And Metro). For more information, visit the Appeals Board’s website www.abtm.dk.

If you have received a written reply from DSB, and you are not satisfied with the decision you may contact DSB’s client ambassador.

The European Commission’s online complaints portal may also be used to submit a complaint. This is primarily relevant if you are a consumer residing in another EU country. The complaint should be submitted here - http://ec.europa.eu/odr.

Joint national travel regulations

The joint travel regulations apply to travel by bus, harbour bus, metro, local train and travel by Arriva Tog, DSB and Nordjyske Jernbaner Trafikselskab in accordance with ‘the Danish Railway Act’ and ”Danish Transport Companies Act” and

“Danish Transport Companies Act”. The travel regulations are available in Danish and English.

Fare evasion ticket

You will receive a fare evasion ticket if the inspection staff on the bus, train or metro assess that you do not have a valid ticket or travel pass for your journey.

If you wish to complain about your fare evasion ticket, you may contact us online through the form or in writing by letter to the below addresses. Please not that the complaint must be submitted no later than 14 days after the fare evasion ticket was issued.

OBS: The price of a fare evasion ticket cannot be reduced even if you are a student, apprentice, cash welfare benefit recipient or pensioner.

Bus: https://dinoffentligetransport.dk/kundeservice/service/kontrolafgift/kontrolafgift-i-bussen/bus-fee-fare-evasion-ticket/

Local train (Danish): https://www.lokaltog.dk/kontakt/

Train: https://www.dsb.dk/en/vis/

Metro: https://intl.m.dk/#!/customer+service