Call us

If you need an answer quickly, give us a call.

Phone: (+45) 7015 7000

  • Regarding bus: Monday-Friday at 7:00-18:00, Sat-, Sun- and public holidays at 8:00-18:00.
  • Regarding train and S-train: Everyday at 7:00-20:00
  • Regarding metro: Monday-Friday at 8:00-16:00
  • Regarding general inquiries (i.e. regarding apps or tickets) you can choose any of the options 1-3 on the phone.

 

Write us

 

Lost property

If you wish to enquire about lost property, please call our customer service: +45 7015 7000.

 

Fare evasion tickets

Passengers travelling without a valid ticket or travel pass will receive a fare evasion ticket.

If you wish to complain about your fare evasion ticket, you may send a written complaint to Customer Services at the relevant company:

Bus
DOT Kundecenter
Gammel Køge Landevej 3
2500 Valby

Train
DSB Kundeservice
Kontrolafgifter
Postboks 363
2630 Taastrup

Metro
Metro Customer Services
Metrovej 3
DK-2300 Copenhagen S

 

Travel Regulations

The joint national travel regulations apply to travels by bus, harbour bus, metro, local train and travel by Arriva Tog, DSB and Nordjyske Jernbaner.

Open the joint national travel regulations (PDF)

 

Complaints

If you wish to file a complaint, please contact the relevant transportation company.

If you are not satisfied with our reply, you may file a complaint with The Appeal Board for Bus, Train and Metro.

The Appeal Board for Bus, Train and Metro
Vesterbrogade 149
1620 København V
Phone: 88 88 82 16

Go to https://www.abtm.dk/ for further information.

 

Online Dispute Resolution

It is also possible to file a complaint using the European Commission's online dispute portal.

This is mainly relevant if you are a citizen in another EU country.

Read more and file your complaint here: http://ec.europa.eu/odr