Contact us

Call our customer service on this number: +45 7015 7000.

Lost property

If you wish to enquire about lost property, please call our customer service: +45 7015 7000.

Fare evasion tickets

Passengers travelling without a valid ticket or travel pass will receive a fare evasion ticket.

If you wish to complain about your fare evasion ticket, you may send a written complaint to Customer Services at the relevant company:

Bus
DOT Kundecenter
Gammel Køge Landevej 3
2500 Valby

Train
DSB Kundeservice
Kontrolafgifter
Postboks 363
2630 Taastrup

Metro
Metro Customer Services
Metrovej 3
DK-2300 Copenhagen S

Metro customer service 

 

Complaints

If you wish to file a complaint, please contact the relevant transportation company.

If you are not satisfied with our reply, you may file a complaint with The Appeal Board for Bus, Train and Metro.

The Appeal Board for Bus, Train and Metro
Vesterbrogade 149
1620 København V
Phone: 88 88 82 16

Go to https://www.abtm.dk/ for further information.

 

Online Dispute Resolution

It is also possible to file a complaint using the European Commission's online dispute portal.

This is mainly relevant if you are a citizen in another EU country.

Read more and file your complaint here: http://ec.europa.eu/odr