Help – Customer service and contact

Call us

If you need an answer right away, please call DOT customer service: +45 7015 7000

Opening hours: 8:00 - 16:00

Write to us

These links will open contact forms for questions regarding public transport:

You may also contact us on Facebook.

Contact us with specific inquiries
Regarding apps / mobile services

All companies in DOT can assist you with enquiries regarding apps and mobile services. 

Call us on tel. +45 7015 7000 and choose any of the modes of transport - or write to us via the above contact forms.

Regarding Rejsekort (travel card)

You may call Rejsekort customer service directly Monday-Friday at 8:00-18:00 and Saturdays 10:00-15:00 on tel. +45 7011 3333.

Lost property

You have to enquire about lost property with the company with which you travelled.

Follow the link to find contact forms for lost property.

Enquire about lost property

Call DOT Customer Service for more information on tel. +45 7015 7000.


If you wish to complain you need to contact the company with which you travelled.

If you have any questions, please call DOT customer service: +45 7015 7000

If you have already contacted Movia, DSB or The Copenhagen Metro, and if you are dissatisfied with the decision, you may appeal to The Appeals Board for Bus, Train And Metro (Ankenævnet for Bus, Tog og Metro). For more information, visit the website

If you have received a written reply from DSB, and you are not satisfied with the decision you may contact DSB’s client ambassador.

The European Commission’s online complaints portal may also be used to submit a complaint. This is primarily relevant if you are a consumer residing in another EU country. The complaint should be submitted here -

Joint national travel regulations

The joint travel regulations apply to travel by bus, harbour bus, metro, local train and travel by Arriva Tog, DSB and Nordjyske Jernbaner Trafikselskab in accordance with ‘the Danish Railway Act’ and ”Danish Transport Companies Act” and

“Danish Transport Companies Act”. The travel regulations are available in Danish and English.

Fare evasion ticket

You will receive a fare evasion ticket if the inspection staff on the bus, train or metro assess that you do not have a valid ticket or travel pass for your journey.

If you wish to complain about your fare evasion ticket, you may contact us online via the links below. Please not that the complaint must be submitted no later than 14 days after the fare evasion ticket was issued.

OBS: The price of a fare evasion ticket cannot be reduced even if you are a student, apprentice, cash welfare benefit recipient or pensioner.


Local train (Danish):