Frequently asked questions
Is my City Pass valid on all buses, trains and the entire metro?
Yes, all buses, trains and the metro in the capital region are included. City Pass is also valid for harbour buses which can, for example, take you across the canal to the Opera.
Will City Pass save me money on travel?
Besides making things much more convenient for you, the City Pass is also an inexpensive option. In comparison, an individual ticket for two zones costs 24 DKK, for three zones 36 DKK and for four zones 48 DKK. So you will not have to take many trips before you recoup the money you spent on your City Pass.
Does it cost extra to obtain the City Pass as an SMS ticket?
Normally it is free to receive the City Pass as an SMS ticket. If you are in doubt regarding these charges, contact your service provider for more information.
Can we have our City Pass delivered to various mobile telephones?
Yes, however this requires you to complete a purchase for each mobile number. It is a good idea to have your City Pass on your own mobile telephone in case you and your fellow travellers split up and visit different places in Copenhagen.
What if my SMS ticket does not appear?
When you buy an SMS ticket, you will receive a receipt with all necessary information via e-mail. If you have not received your SMS ticket, you can show your e-mail receipt on the bus, train and metro. Remember your mobile telephone as it proves that you bought the ticket.
What if the battery on my mobile phone runs out?
We can only recommend that you make sure to charge your mobile telephone so that it does not run out of power. You may be charged a control fee if you cannot show your SMS ticket.
Does the SMS ticket work on all types of telephones?
Yes, you can receive SMS tickets on all types of mobile telephones. It does not need to be a smartphone.
What if I need additional zones?
With your City Pass, you can travel in zones 1-4. If you need to travel in additional zones, you must purchase a separate ticket. Call +45 70 15 70 00 if you have questions regarding the zones.
If it turns out that you need to travel outside of just zones 1-4, you can buy a 24 hour ticket which gives you unlimited ability to travel on trains, buses and the metro in all zones.
Can I buy City Pass as a paper ticket?
You can buy City Pass paper tickets at the following locations in Copenhagen:
- At ticket machines in terminal 3, and at metro and train platforms
Copenhagen Central Train Station
- At ticket machines in the arrivals hall and on train platforms
- At the main entrance to ticket sales open Monday to Sunday from 07:00 to 22:00
Train and metro stations
- At all ticket machines at the stations
Tourist information at Tivoli
- At the iSpot self-service screens