Frequently asked questions
What should I do, if I do not receive my SMS-ticket?

If you do not receive your SMS ticket, you can show the bus and train personnel your e-mail receipt, containing the same information as your SMS ticket, instead. Remember to bring your mobile telephone along with you as proof of your purchase of the SMS ticket.

I have entered the wrong phonenumber, what do I do?


If the number is incorrect, then please contact us.

If the country code has been added twice you can use the Email as a ticket as long as you keep your phone on you.

Call us

+45 7015 7000

Email us

Metro Customer Service

DSB Customer Service

Mail to Movia


Does it cost anything to receive the Travel Pass as an SMS?

Normally, you receive SMS messages free of charge. If you are unsure about this, you can contact your service provider for more information.

Where is my Travel Pass valid?

A Travel Pass sent via SMS is valid for zones 01-99, which covers the Greater Copenhagen area.