Customer service

Call us

If you need an answer quickly, give us a call.

Phone: (+45) 7015 7000

  • Regarding bus: Monday-Friday at 7:00-18:00, Sat-, Sun- and public holidays at 8:00-18:00.
  • Regarding train and S-train: Everyday at 7:00-20:00
  • Regarding metro: Monday-Friday at 8:00-16:00
  • Regarding general inquiries (i.e. regarding apps or tickets) you can choose any of the options 1-3 on the phone.

Write us

Lost property

If you wish to enquire about lost property, please call our customer service: +45 7015 7000.

Fare evasion tickets

Passengers travelling without a valid ticket or travel pass will receive a fare evasion ticket.

If you wish to complain about your fare evasion ticket, you may send a written complaint to Customer Services at the relevant company:

Bus
DOT Kundecenter
Gammel Køge Landevej 3
2500 Valby

On the fare evasion ticket site for busses you can find answers for the most common questions about fare evasions tickets. You are also able to fill in a complaint form if you disagree with the ticket that you have received in one of our busses. 

Train
DSB Kundeservice
Kontrolafgifter
Postboks 363
2630 Taastrup

Metro
Metro Customer Services
Metrovej 3
DK-2300 Copenhagen S