How to order DOT SMS Tickets

In Danish

Buying DOT SMS Tickets

You can buy DOT SMS Tickets for travel throughout Zealand, Lolland, Falster and Møn. When you buy a DOT SMS ticket, the payment is added to your telephone bill. You can purchase up to 8 zones.

Note: This service only works with a Danish subscription.

How to order a DOT SMS ticket for 2-8 zones

1. Send a text to 1415 with the following information:

• Starting zone, station or bus stop
• Number of zones
• Ticket type (Voksen, Barn, Hund - or v, b, h). If you do not specify the customer type, we will automatically assume that you want an adult ticket. 

Examples:
Adult ticket for 2 zones from Kongens Nytorv: Text "Kongens Nytorv 2 v" or ”1 2”
Child ticket for 4 zones from zone 30: Text "30 4 barn" or "30 4 b"
Dog ticket for 3 zones from Nørreport Station: Text "Nørreport st. 3 hund“ or “1 3 h”

If the station or bus stop has multiple zones, you can separate them the following way: "88/98/99" or "88-98-99" or "88,98,99"

2. You will now receive an SMS with a confirmation of your order. This is not your ticket. You must confirm the order with JA within 1 minute to complete the purchase. If you want to cancel the purchase, simply answer STOP within 1 minute. 

Your phone number will be blocked for any future DOT SMS ticket purchases, if you repeatedly fail to complete purchases. 

3. You will receive the ticket as a new text message.

Remember: The ticket is only valid once you have received it on your mobile device.

If you want to buy DOT SMS tickets for more than one person, the tickets must be bought individually.

It is not possible to order the second ticket until you have received the first.

The ticket must be bought in the departure zone and received on your mobile device before you enter the bus, train or metro. If you have not received your DOT SMS ticket within a few minutes, you need to order a new ticket or buy it elsewhere, for instance in DOT Tickets app, ticket vending machines, with the bus driver or serviced sale.

Ordering other types of tickets

Supplementary Ticket for Commuter Card

I you have a valid Commuter Card or Commute20, then you can purchase a Supplementary Ticket for Commuter Card (1 zone):

Examples:
Adult Supplementary Ticket for Commuter Card from start zone 30: "30 1 t v" or simply "30 1 t"
Child Supplementary Ticket for Commuter Card from start zone 4: "4 1 t b"

Bicycle ticket Metro

To buy a Bicycle ticket Metro, send the start zone or station or bus stop and the letter "c" to 1415.

Example:
”1 c”.

If you purchase the Bicycle ticket Metro stand-alone (only valid in the Metro), it is valid for 1 hour and 30 minutes in zone 01-04.

You can also order an adult or child ticket with a Bicycle ticket Metro in the same SMS message by adding a "c" to your order.

Example:
"1 3 c v" or simply ”1 3 c” (3 zones adult ticket + Bicycle ticket Metro from zone 1) or "1 3 c b" (3 zones child ticket + Bicycle ticket Metro from zone 1). 

Note: Here you can read about the rules for bringing your bicycle in the bus, train or metro. Read the rules here

DSB 1’ Regional Train add-on

DSB 1’ Regional Train add-on provides access to the Regional trains on Zealand (not IC or IC Lyn). It's valid in 8 zones for 2 hours and 45 minutes.

It can be ordered by sending the start zone or station and the text "first" to 1415.

Example:
”hellerup st. first”.

Read more about DSB 1’ on www.dsb.dk/dsb1 (in Danish)

Where can I find my start zone?

You can get help to find your start zone here.

If you travel from a bus stop, you can enter the bus stop number instead of the start zone.

You can find the bus stop number on the information board at the stops. Before the stop number, always enter an S, for example "S552" in the SMS message.

If you order a ticket from a station, then add "st" to the name, for example "Vesterport st".

If you enter a street name of a bus stop instead the start zone or bus stop number (e.g. "Nygade"), and there are several hits for "Nygade" on Zealand and the islands, then you will be asked to choose between the zone fare areas where "Nygade" is represented. 

Exceptions from purchasing DOT SMS Tickets

The following mobile subscriptions cannot purchase mobile tickets via the telephone bill:

• Mobile phone numbers with international subscriptions (country codes other than +45)
• Mobile phone numbers blocked for mobile purchases (Premium SMS)
• Mobile phones with Telia prepaid calling cards. Some smaller telecom operators may also be exempt (check with the company).
• Prepaid calling cards with a balance below the amount of the cost of the ticket.

Blocking ticket purchases

The traffic companies can block your mobile phone number from purchasing DOT SMS Tickets if there is a justified suspicion of abuse or attempted abuse.

Abuse of the system can e.g. be multiple orders that are not confirmed, purchases after boarding, forwarding of tickets or the like. Blocked customers will still be able to buy mobile tickets in the DOT Tickets app, vending machines and with Rejsekort. However, in case of systematic abuse or abuse of a particularly serious nature, customers' mobile phone numbers can also be blocked for purchases in the DOT Tickets app.

Complaints about blocking can be addressed to the DOT Customer Center.

Need help?

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