Help with the DOT Tickets app

På dansk

Here you will find help to use the DOT Tickets app. If you have DOT's old app, Mobile Tickets app, installed, we recommend that you switch to the DOT Tickets app, as the DOT Mobile Tickets app is closed.

Tickets
Which tickets are available in DOT Tickets app?

You can purchase the following tickets for journeys on Zealand, Lolland-Falster and Møn i DOT Tickets app:

  • Single tickets (2-8 zones)
  • Single tickets (more than 8 zones)
  • Commuter cards
  • City Pass Small and Large for 24, 48, 72, 96 and 120 hours
  • DSB 1' Regional Train Extension tickets
  • Bicycle tickets for 8 zones
  • Bicycle tickets for more than 8 zones
  • Extension ticket (1 zone)
Where do I buy a single ticket for the metro?

If you have a commuter card which includes zone 1, 2, 3 or 4 and you have opted out of the metro supplement, you can travel by metro by purchasing an Extension ticket (1 zone). The Extension ticket (1 zone) gives you access to the metro in the validity zones of your commuter card plus an extra zone during the validity period of the Extension ticket.

You find the Supplementary ticket at the bottom of the ticket drawer.

A single ticket is valid in the metro zones and gives you access to travel by metro.

Where do I buy a Supplementary ticket (Extension ticket / 1 zone)?

You find the Supplementary ticket at the bottom of the ticket drawer.

Starting and Migrating
How do I get started with DOT Tickets app?

Download DOT Tickets app from App Store or Google Play.

  1. Open the DOT Tickets app
  2. Enter your phone number and press Continue
  3. Enter the SMS code and press Continue
  4. Now you are ready to buy single tickets
  5. If you want to buy a commuter card, continue entering your personal information under Profile in the upper left corner
  6. The first time you buy a ticket, you have the option to save your payment card. You can also choose to pay with MobilePay or to pay with a payment card without saving it
I have a new phone / reinstalled the app – how do I restore my tickets and my user profile?

If you get a new phone, restore your phone’s factory settings or reinstall the app, you will not be able to restore your tickets and user profile only by entering your phone number in DOT Tickets app - for security reasons.

To restore your user profile, you need a combination of your phone number and your email address. Therefore, we recommend that you store your email address in the Profile settings > Your information before the change.

How to restore your user profile:

  1. Enter your phone number in DOT Tickets app and enter the SMS activation code.
  2. If you have previously saved your email address on your profile, the app will ask if you want to restore your user profile, and you must answer yes.
  3. Once you have entered your email address, you will receive an email with a link.
  4. Open the email on your phone and tap the link.
  5. You will now be sent back to the app, which has now retrieved your tickets and your purchase history.
  6. Then enter your payment card information under Profile or in connection with a purchase. For security reasons, your payment card information has been deleted.
  7. Your permissions for localization and push notifications will also be reset. You restore them under Profile.

If you didn’t store your email address in the Profile settings prior to the changes, and you wish to restore your tickets in the app, you have to ask DOT Customer Service for help: Call 70 15 70 00 (enter 1, 2 or 3 – all traffic companies can help with the app).

I have a new phone number – how do I restore my tickets and user profile?

If you change your phone number, you can restore your tickets and your user profile in DOT Tickets app, if you store your email address under Profile > Your information prior to the change.

How to restore your user profile:

  • Log out of the app under Profile and close the app
  • Open the app and enter your phone number in DOT Tickets app and enter the SMS activation code
  • Go to Profile (top left corner) and select “Restore user”
  • Enter your email address in the required data field. You will receive an email with a link.
  • Open the email via your phone and press the link
  • You will be sent back to DOT Tickets app from the web page which will now display your tickets and ticket history.
  • Then enter your payment card information under Profile or in connection with a purchase. For security reasons, your payment card information has been deleted.
  • Your permissions for localization and push notifications will also be reset. You restore them under Profile.

If you didn’t store your email address in the Profile settings prior to the changes, and you wish to restore your tickets in the app, you have to ask DOT Customer Service for help: Call 70 15 70 00 (enter 1, 2 or 3 – all traffic companies can help with the app).

How do I retrieve my tickets in the DOT Tickets app?

Your tickets and purchase history are not automatically restored when you reinstall the DOT Tickets app, or when you change your phone number.

If you save your email address in the app Profile settings prior to the changes, you can retreive them by following this guide:

  1. Enter your phone number in DOT Tickets app and enter the SMS activation code
  2. Follow the instructions in the app to enter your email address
  3. Once this is done, you will receive an email with a link
  4. Open the email via your phone and press the link
  5. You will be lead back to DOT Tickets app from the web page
  6. Profile and tickets are restored

Please notice: For security reasons, your payment cards are not automatically restored. You will have to add cards again.

Personal information
Do I need to provide my email address or my name to register in the DOT Tickets app?

When you buy a commuter card, you need to provide your email address, your name and your date of birth. Name and date of birth are required for the ticket inspectors to validate your ticket. The email address is required for you to receive receipts and for you to recover your tickets if you log out of the app or reinstall it.

If you only buy single tickets, it is sufficient to register with your phone number. However, we recommend that you save your e-mail address under Profile in the app (upper left corner). With the combination of your phone number and your email address, you can restore your tickets and your profile yourself if you change phone or reinstall the app.

Why am I being asked to give location permission in the DOT Tickets app?

It is optional whether you want to give the DOT Tickets app location permission.

However, you will need to give location permission if you want to use the fast-purchase buttons for zone tickets. To issue a ticket for 2-8 zones, we need to know your starting zone. We can only do this if you give your location permission.

If you do not want to give your location permission, you can order a ticket by selecting the "Buy ticket" button and perform a from-to search.

General
Why are there only fast-purchase buttons for 2 and 3 zones?

There are only fast-purchase buttons for two types of zone tickets due to limited space. When you download the app for the first time, 2 and 3 zones are displayed by default because these are the tickets which sell the most.

However, the fast-purchase buttons will change to the number of zones you usually buy after the first 10 tickets. If you want to buy a zone number other than those on the fast-purchase buttons, you must search for the ticket by pressing the "Buy ticket" button and perform a from-to search.

Remember to close and open the app so that the fast-purchase buttons change to your preferred zone number.

Can I create multiple user profiles with the same email address?

No. In the DOT Tickets app an email address can only be used for one profile.

This means that you can not use the same email address for both your children's and your profile.

Where can I find receipts for my purchases in the DOT Tickets app?

You will receive both receipts in the DOT Tickets app and email receipts if you have registered with your email address in the app.

Email receipts can be turned off and on in the app under Profile / Permissions.

Receipts in the app can be found under Profile / Purchase history.

My device
I don’t see the DOT Tickets app in the App Store / Google Play?

The DOT Tickets app supports operating system version iOS 12 or Android 6 and newer versions.

If your phone cannot be updated to these versions, you will not be able to install the DOT Tickets app on your phone.

If your phone can not be updated to these versions, and you are a commuter card user, we recommend you use Rejsekort pendlerkort or Rejsekort pendler kombi.

If your phone can not be updated to these versions, and you are a single ticket user, we recommend you use Rejsekort, ticket kiosks or by SMS.

Why does DOT Billetter app not support operating systems older than Android 7 / iOS 13?

For security reasons, we have decided to support the operating systems that Google and Apple maintain.

Therefore, DOT Tickets app supports operating system Android 7 and iOS 13 – and newer versions.

If your iPhone has an older operating system, please update your iPhone to the newest operative system available.

Google and Apple develop operating systems for smartphones and decide which phones can be updated, and they decide when they can no longer support older operating systems for security reasons. We have no say on those decisions.

When I open the DOT Mobilbilletter app, I get a server error message?

DOT's old app, DOT Mobbilletter app, closed down on November 19, 2019. We recommend that you update to DOT's new app, DOT Tickets app.

Language
Where do I change language settings in the DOT Tickets app?

You can change the language under Profile & reciepts > Language.

The app is available in Danish and English.