FAQ
Frequently asked questions
What should I do if I do not receive my ticket on e-mail?
If you did not receive your ticket on e-mail, please contact customer service who will assist you.
Call us
+45 7015 7000
Write us
What should I do if I have entered the wrong e-mail?
If the e-mail is incorrect, please contact customer service who will assist you.
Call us
+45 7015 7000
Write us
Where is my Travel Pass valid?
A Travel Pass sent via e-mail is valid for zones 01-99, which covers the Greater Copenhagen area including Copenhagen Airport, Bella Center, and Copenhagen Central Station.
Which kinds of public transport can I use with my Travel Pass?
A Travel Pass gives you unlimited travel in Copenhagen and the Greater Copenhagen area (zones 01-99) both day and night.
You can travel by trains, busses, the metro, and harbour busses within the duration of validity which is shown on your ticket.
