Refund for tickets

Tickets valid from the time of purchase

You cannot get refunds on tickets that are valid immediately from the time of purchase. This applies, for example, to tickets purchased in DOT Tickets app, DOT SMS Tickets, on the bus or from Metro ticket vending machines.

Refund for train tickets

If you have purchased tickets that you do not need, in many cases you will have the opportunity to get the tickets refunded.

Refund for print at home tickets

• Refund your print at home tickets here (Available in Danish)

Refund for tickets purchased in the DSB Ticket app

• If you need a refund for a ticket purchased via the DSB Ticket app, you can apply here (Available in Danish)

Refund for tickets purchased in vending machines or serviced sales outlets

• Read about refund options here (Available in Danish)

Refund for mobile tickets

In general, mobile tickets cannot be refunded. There might be exceptions for mobile tickets in case of technical difficulties or downtime at the transport companies, without the possibility of replacement transport. This can only be done by contacting one of the transport companies’ customer service centres and only if the ticket has not been used.

Mobile tickets that have been pre-ordered, i.e. purchased on this website before the day of use, can be cancelled by contacting one of the transport companies’ customer service centres no later than 24 hours before the start of validity.

Contact us on tel.: +45 7015 7000 (select any mode of transport). You can also contact us via our contact forms.