Commuter Card and Commute20 refund

Before the Comuter Card or Commute20 is valid: You can refund the full value of the card.
During the Commuter Card period of validity: The used days and the value of 8 days (current date included) is deducted.
During the Commute20 period of validity: The used days and the value of 5 days (current date included) is deducted.
After the period of validity is expired: No refund

If you have purchased the wrong zones or add-on ticket (Metro and DSB 1' Regional Train), and your commuter card or Commute20 is still valid, you can have the card refunded and order a new one. You cannot refund extension tickets separately.

If you purchased a Commuter Card or Commute20 in the DSB app or DOT Tickets app you can refund the card in the app free of charge.

You can get also get the card refunded by contacting DOT customer service on +45 70 15 70 00. There is no charge.

Here's how you do it:

If you have bought a commuter card or Commute20 in the DOT Tickets app or DSB app, you can refund the card in the app yourself free of charge.

For all forms of reimbursement and change, which is made by personal service or via DOT's website, a fee of DKK 40 per. expedition.

Commuter card and Commuter20 in app:
• Refund the commuter card / Commuter20 in the app (under Notifications and help) or
• Contact us on tel .: 7015 7000 (choose any mode of transport after you have called) or
• Contact us in writing via the contact form:
• Contact form for Movia (bus & local train)
• Contact form for DSB (train)
• Contact form for the Metro

Refunds in case of illness or death

In the case of a documented illness, refunds can be made retroactively. Write to:

Movia Customer Service
Gammel Køge Landevej 3
DK-2500 Valby

You must enclose the card as well as a medical certificate or documentation from a hospital stating that during the period in question you were not able to use the bus, train and Metro.

In case of death, refunds can also be made retroactively. A copy of the probate certificate must be enclosed.

Refunds for Rejsekort Commuter Pass and Rejsekort Season Pass

You can get a refund for the remaining period of your Rejsekort Commuter Pass or Rejsekort with Season Pass minus the eight day charge. The amount will be refunded to your NemKonto.

Rejsekort Commuter Pass and Rejsekort with Season Pass can be refunded on rejsekort.dk, at selected serviced sales outlets or by calling Rejsekort Customer Service on +45 70 11 33 33.