Commuter Card and Commute20 refund

Commuter Card and Commute20 refund

  • Before the Comuter Card or Commute20 is valid: You can refund the full value of the card.
  • During the Commuter Card period of validity: The used days and the value of 8 days (current date included) is deducted.
  • During the Commute20 period of validity: The used days and the value of 5 days (current date included) is deducted.
  • After the period of validity is expired: No refund

If you have purchased the wrong zones or add-on ticket (Metro and DSB 1' Regional Train), and your commuter card or Commute20 is still valid, you can have the card refunded and order a new one. You cannot refund extension tickets separately.

If you purchased a Commuter Card or Commute20 in the DSB app or DOT Tickets app you can refund the card in the app free of charge.

You can get also get the card refunded by contacting DOT customer service on +45 70 15 70 00. There is no charge.

Here's how you do it:

If you have bought a commuter card or Commute20 in the DOT Tickets app or DSB app, you can refund the card in the app yourself free of charge.

For all forms of reimbursement and change, which is made by personal service or via DOT's website, a fee of DKK 40 per. expedition.

Commuter card and Commuter20 in app:
• Refund the commuter card / Commuter20 in the app (under Notifications and help) or
• Contact us on tel .: 7015 7000 (choose any mode of transport after you have called) or
• Contact us in writing via the contact form:
• Contact form for Movia (bus & local train)
• Contact form for DSB (train)
• Contact form for the Metro

Refund for Commuter Card in card form

For Commuter Cards in card form, double the cash ticket price is deducted per day for the first 3 days and then 5% per day of the balance remaining after 3 days. A Commuter Card will thus have no value after 22 days. All days in excess of 30 are fully refunded – even after the period exceeding 30 days has begun.

The fare is always based on the zone number that the Commuter Card is priced for, regardless of whether a cheaper fare could have been used for the current journey.

Cards purchased in advance are fully refundable if the first day of validity has not been exceeded.

See how your refund is calculated

For all forms of refunds and changes made via personal service or via the DOT Webshop, a handling fee of DKK 40 is charged.

Lost cards are refunded in accordance with special rules in DSB and Movia, respectively.

It is possible to be refunded a portion of the validity period of your Commuter Card purchased before 20 January. However, the way in which you can do this varies depending on where the card was purchased.

For cards purchased at a DSB sales outlet, such as a DSB ticket vending machine, DSB 7-Eleven or DSB Sales and Service, you can get it refunded at the sales outlet.

Cards purchased at a Movia sales outlet, such as in Meny, Spar, a kiosk, etc. cannot be refunded at a Movia sales outlet after 20 January. For a refund, it must be sent to Movia with a refund form. Refund forms are available at the sales outlet where you purchased your card.

Refunds in case of illness or death

In the case of a documented illness, refunds can be made retroactively. Write to:

Movia Customer Service
Gammel Køge Landevej 3
DK-2500 Valby

You must enclose the card as well as a medical certificate or documentation from a hospital stating that during the period in question you were not able to use the bus, train and Metro.

In case of death, refunds can also be made retroactively. A copy of the probate certificate must be enclosed.

Refunds for Rejsekort Commuter Pass and Rejsekort Season Pass

You can get a refund for the remaining period of your Rejsekort Commuter Pass or Rejsekort with Season Pass minus the eight day charge. The amount will be refunded to your NemKonto.

Rejsekort Commuter Pass and Rejsekort with Season Pass can be refunded on, at selected serviced sales outlets or by calling Rejsekort Customer Service on +45 70 11 33 33.