The Appeals Board for Bus, Train And Metro

If you are not satisfied with a decision concerning a fare evasion ticket you may appeal to The Appeals Board for Bus, Train And Metro.

The Appeals Board is an independent board with a judge as chair. The Board was established by the parties in the bus, train and metro cooperation and the Danish Consumer Council.

The Board deals with complaints from customers about decisions made by a transport company about a financial transaction with the customer. If you wish to complain about such a decision, you can do so via the Appeals Board.

Note!

You can only file a complaint with the Appeals Board when you have made a written enquiry to the transport operator that should handle your complaint.

Report a complaint regarding fare evasion ticket

Contact Ankenævnet for Bus, Tog og Metro (Appeals Board for Bus, Train And Metro)

When you have a decision from Movia, DSB, Metro Service A/S or Lokaltog you can file a complaint with the Appeals Board for Bus, Train and Metro.

To file your complaint, fill out the complaint form on the Appeals Board website.

Ankenævnet for Bus, Tog og Metro (The Appeals Board for Bus, Train And Metro)
Automatikvej 1
DK-2860 Søborg
Telephone: +45 22 62 65 00
Tuesday 9:30 - 11:30
Friday 10:00-11:30

Note

If you just have a question about a fare evasion ticket you can call DOT Customer Service by phone.: +45 7015 7000