Did you receive a fare evasion ticket?

You will receive a fare evasion ticket if the staff on the bus, train or metro assess that you do not have a valid ticket or travel pass for your journey.

If you wish to complain about your fare evasion ticket, you may contact us online through the forms or in writing by letter to the below addresses.

Contact us online

If you received a fare evasion ticket on a bus
If you received a fare evasion ticket on a DSB train
If you received a fare evasion ticket in the Metro
If you received a fare evasion ticket on a local train (in Danish)

Note: The complaint must be submitted no later than 14 days after the fare evasion ticket was issued.

The price of a fare evasion ticket cannot be reduced even if you are a student, apprentice, cash welfare benefit recipient or pensioner.

Write to us:

Bus

DOT Customer Service
Gammel Køge Landevej 3
DK-2500 Valby

Local Trains

Local Trains A/S
Jættevej 50
DK-4100 Ringsted

Train

DSB Customer Service
Fare evasion tickets
Post Box 363
DK-2630 Taastrup

Metro

Metro Customer Service
Metrovej 3
DK-2300 Copenhagen S

Need help?

Call DOT customer service: +45 7015 7000