Disability access conditions

Here you find information about access conditions, companions and assistive devices for people with disabilities.

Bringing assistive devices

You can bring a wheelchair, rollator and the like free of charge on the bus, train and metro in the designated spaces. However, the staff must verify that there is adequate space.

If all spaces are occupied by wheelchairs, bicycles, prams or passengers with large luggage you may have to wait for the next bus, train or metro. The passenger who boarded first with a wheelchair or the like has priority – however, on the train, a customer with a seat reservation is entitled to the space.

Travel companions

Passengers with permanent or temporary disabilities may be accompanied on the journey by a companion at a reduced price.

Upon presentation of a special companion/ID card (Ledsagekort Denmark, membership card to the Danish Association of the Blind or membership card to the Refsnæs Vision Centre).

Both the holder of the companion card/membership card and an additional companion can each travel on their own ticket or Rejsekort (travel card) at the children’s fare.

EU citizens can purchase a DSB Ledsagerordningsbillet (Companion ticket) upon presentation of a disability certificate from the respective EU country.

Tickets for companions are purchased as follows:

  • If the holder of a companion card/identification card travels alone, a single children’s ticket is issued.
  • If the holder of a companion card/identification card travels with a companion, 2 single children’s tickets are issued.
  • If the holder of a companion card/identification card travels with an escort but has another travel document (such as membership card to the Danish Association of the Blind), a single children’s ticket is issued.
  • If the holder is a child travelling alone, a single children’s ticket is issued (no further reduction is granted).
  • A disabled person traveling without a companion can bring two children under 12 free of charge. For more information, visit dsb.dk under disability discounts.

A guide or service dog can always be taken along free of charge. The dog must carry the symbol ‘man with white stick’, ‘dog’s head and hand’ or an ID vest (provided the dog’s handler can show a special ID card for the dog).

Rejsekort Personal - disabled

You can receive a Rejsekort Personal - disabled if you have a Ledsagekort Danmark card (Companion Card Denmark), a Danish Association of the Blind membership card or a Refsnæs Vision Centre membership card. This Rejsekort (travel card) provides you with the largest possible travel discounts.

Benefits

  • Possibility of time discount on journeys outside of peak hours
  • Possibility of reload agreement - you don’t need to worry about transferring money to the Rejsekort
  • If you lose the card, you can freeze the Rejsekort account it and have the balance paid out for a fee
  • Check in your disability escort on your Rejsekort as customer category ‘child’.

A Rejsekort Personal - disabled costs DKK 50. You can buy it on www.rejsekort.dk/en or call Customer Service on +45 70 11 33 33.

Buses

You can take wheelchairs, rollators and the like on buses. However, you cannot take an electric scooter (mini crosser).

There can be no more than 2 units in buses, unless otherwise indicated in the bus. A unit here means either a wheelchair, a pram or a bicycle. The wheelchair user is responsible for getting the wheelchair on and off the bus. Buses with lifts have special places for wheelchairs.

The wheelchair must be placed in the bus so your back is facing the driving direction. The wheelchair must be secured using the brake and the safety belt, if a belt is installed on the bus. Electric wheelchairs need to be braked.

Harbour buses

You can take wheelchairs, rollators and the like on harbour buses. Electric scooters (mini-crossers) can be taken on the harbour buses to the extent that there is space. 

Metro

You can take wheelchairs, rollators and electric scooters (mini-crossers) on the Metro.

All stations have lifts from street level to platform, and there is step-less entry into the train. In the Metro there are flex areas (areas with folding seats) that are reserved for passengers with prams, wheelchair users and passengers with large luggage.

If you need help or extra time when getting on and off, you can contact the Metro’s stewards or the control room using the yellow call points in the metro trains and on the platforms (green INFO button and in case of danger, the red ALARM button).

Local Trains

You can take a wheelchair, rollator and electric scooter (mini-crosser) on all lines of the local train. At stations where trains and platforms are not at the same level, the driver will install a ramp. It is therefore important that you make the driver aware that you require assistance. Read more on lokaltog.dk (Available in Danish)

Train

You can find more information about travelling with DSB as a disabled person on dsb.dk. (Available in Danish)

DSB Øresund

If you are travelling by train across Øresund, you can find additional information on dsb.dk. (Available in Danish)

Level access?

If you enter the train station name on this page (Available in Danish) you can get information on the station’s access conditions.