Accidents and injuries

Public transport is for everyone, and it must be safe and secure to use and, in general, be a good experience for passengers.

If you have experienced an accident or injury during your journey with Movia, please contact us here.

Frequently asked questions
Does it help to write to Movia?

All enquiries are taken seriously, registered and processed in cooperation with the private operator serving the specific bus line to which the complaint relates.

What should I do?

If you have been injured, we recommend that you visit a doctor and get documentation for the injury.

We also advise you to contact your insurance company as soon as possible. Then call us on +45 7015 7000 and press 1, where a customer adviser is ready to help.

Who is liable for accidents and injuries?

Bus operations are outsourced to private operators who are liable for any loss or damage.

If you need help, call us on +45 7015 7000 and press 1, where a customer adviser will be ready to help you.