Contact DOT


If you need an answer right away you are welcome to call DOT Customer Service: +45 7015 7000

  • Enquiries regarding buses/local trains: Monday-Friday from 7:00-18:00, Saturdays, Sundays and public holidays from 8:00-18:00.
  • Enquiries regarding trains: Every day from 7:00-20:00
  • Enquiries regarding metro: Monday-Friday from 8:00-16:00
  • For general enquiries (e.g. regarding apps or tickets) you can select any mode of transport on the phone.


Below you will find links to contact forms, which you may submit to receive answers to any questions you may have regarding buses/local train, trains or metro:

Regarding apps / mobile services

All companies in DOT can assist you with enquiries regarding apps and mobile services. 

Call +45 7015 7000 and select of the modes of transport - or write to us via the above contact forms.

Regarding Rejsekort (travel card)

You can call the Rejsekort customer service directly Monday-Friday 8:00-18:00 and Saturdays 10:00-15:00.

Rejsekort (travel card) tel.: +45 7011 3333 

About the webshop

For enquiries regarding DOT’s webshop (not apps/mobile services), please contact us here:

DOT Webshop tel.: +45 3613 1910

Note: The Webshop’s telephone hours are 9.00-11.30 (Mon-Fri).

Write to us regarding the DOT Webshop


If you wish to complain you must first contact the company with which you travelled.

If you are not satisfied with the decision you may appeal to Ankenævnet for Bus, Tog og Metro (Appeals Board for Bus, Train And Metro). Find more information on the Appeals Board website

If you have received a written reply from DSB, and you are not satisfied with the decision you may contact DSB’s customer ambassador.

The European Commission’s online complaints portal may also be used to submit a complaint. This is primarily relevant if you are a consumer residing in another EU country. The complaint should be submitted here: