Write to Metro Service
Choose the topic you wish to contact us about
Visits and permits
Here you can contact us regarding tours or permits for commercial activities
Inspection fee
Here you can find answers and contact us regarding fines received in the metro.
Travel guarantee
Here you can read more about and apply for travel guarantee.
Complaints and refunds
Here you can apply for a refund or file a complaint regarding e.g. blocking in the DOT Tickets app or SMS tickets, or regarding an experience in the Metro.
General questions
Here you can contact us for general inquiries about the metro, such as ticket regulations, facilities, schedules, GDPR, and more.