If you would like to send your application for compensation by post, you can pick up a travel guarantee leaflet at the station or download the PDF (so you can print it out).

In the folder you will find a coupon that you must fill out and send to Metro Customer Service together with the original receipt.

It is a prerequisite that your trip with the alternative means of transport has started within a radius of 250 meters from the metro station where there was a delay, and that the means of transport is taken and delivered within a radius of 250 meters at the nearest metro station from which the journey can continue. The Metro cannot otherwise assume liability for costs that may result from the delay.

write to

Metro Kundeservice
Metro Service
Metrovej 3
2300 København S

Note: The guarantee is valid for three months after the receipt is issued.