Travel guarantee

Have you been delayed with the metro?

If the metro is delayed by more than 30 minutes, you can get a refund if you take a taxi, rent a shared bicycle, electric scooter, or a car-sharing service to reach your destination. The metro covers your expenses up to 300 DKK.
Young man standing outside metro elevator

If the metro is delayed more than 30 minutes you can get compensation

Apply for compensation