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Refund of tickets

Generally, you can get a refund if you have purchased a ticket that is valid at a later time. When you need a refund for a ticket, you must contact the transport company the ticket was purchased from. Below you will find contact information and rules for refunding ticket types.
Illustration: Kvinde ved computer

Single tickets and bicycle tickets

Generally, you can get a refund if you have purchased a single ticket that is valid only at a later time.

  • If you've bought tickets that are valid from the moment of purchase, you cannot get a refund unless you were unable to use the ticket due to technical malfunctions or service disruptions by the transportation companies without alternative transportation.

    If you wish to apply for a refund for a Single ticket, then contact the company, where your were planning to travel.

     

    When will I get my money back? 

    It usually takes about 5 days before the amount is in your account. It's free to get the money back on dsb.dk, in the DSB app, or DOT Tickets app, but in-person service incurs a fee of 40 kr.

  • If you've bought tickets that are valid from the moment of purchase, you cannot get a refund unless you were unable to use the ticket due to technical malfunctions or service disruptions by the transportation companies without alternative transportation.

    If you wish to apply for a refund for a Single ticket, then contact the company, where your were planning to travel.

     

    When will I get my money back? 

    It usually takes about 5 days before the amount is in your account. It's free to get the money back on dsb.dk, in the DSB app, or DOT Tickets app, but in-person service incurs a fee of 40 kr.

  • If you have purchased your ticket from DSB, you can get a refund until the day before departure.

    Go to dsb.dk

Day passes

You can usually get a refund if you have purchased a day ticket that is only valid at a later time.

  • You can get a full refund before your City Pass becomes valid. If your City Pass is or has been valid, you cannot get a refund unless you were unable to use the ticket due to technical malfunctions or service interruptions by the transportation companies without the possibility of alternative transportation.

    Apply for a refund for a City Pass, that is not yet valid in the DOT Tickets App, or by contacting DOT or one of the companies.

     

    • Refunds in DOT Tickets App  
      Find the receipt in the app: Go to 'My DOT', tap on the cogwheel 'Profile & Receipts', and locate the receipt under 'Previous Purchases'.
    • Contact DOT at +45 7015 7000 (press 1, 2, or 3)
      or
    • Write to DSB (danish webform)
    • Contact Movia og Lokaltog
    • Contact Metroselskabet

     

    Refund in case of illness and death 

    Write to:

    Movia Kundecenter
    Gammel Køge Landevej 3
    2500 Valby

    Attach your City Pass or receipt along with a medical certificate or documentation from a hospital indicating that during the period, you were unable to use the bus, train, and metro.

    If you have the City Pass in the DOT Tickets app, you can also send documentation to Movia.

    When will I get my money back? 

    It usually takes about 5 days before the amount is in your account.

  • Before a Travel Pass is valid, it is possible to receive a full refund by contacting DOT's customer service.

    A valid Travel Pass, in principle, cannot be exchanged, modified, or refunded. In special cases, a refund may be possible if it hasn't been used, for instance, due to errors or interruptions by transportation companies. Refunds can only be processed by contacting DOT's customer service.

    After the expiration of the validity period, a Travel Pass cannot be refunded.

    This is how you do it  

Monthly passes

Most monthly passes, if unused or only partially used, can be fully or partially refunded.
    • Before Commute20 becomes valid, you can get a full refund.
    • During the validity period, the value of 5 days and the used days are deducted.
    • After the expiration of the validity period: No refund

    If you have purchased the wrong zones or commuter card supplement, and the commuter card is still valid, you can request a refund for the commuter card and order a new one. It is not possible to refund the commuter card supplement separately.

    An activated Commute20 travel day cannot be reversed, so you cannot get a refund or reversal of an activated travel day.

    If you purchased Commute20 in the DOT Tickets app or DSB app, you can refund the pass in the app yourself. This is done without a fee.

    For all types of refunds and changes made through personal service or here on this site, a fee of 40 DKK per transaction is charged.

    Refund in case of illness and death 

    Write to:

    Movia Kundecenter
    Gammel Køge Landevej 3
    2500 Valby

    You must enclose a card or receipt for the purchase of Commute20, as well as a medical certificate or documentation from a hospital indicating that during the period, you have been unable to use the bus, train, and metro.

    In the case of a death, reimbursement can also be made retroactively. In this case, a copy of the probate court certificate must be enclosed.

    If you have Commute20 in the DOT Tickets app, you can also send documentation Movia.

    It usually takes about 5 days before the amount is in your account.

    There is no cost to get the money back on dsb.dk, in the DSB app, or the DOT Tickets app, but for in-person service or on the DOT webshop, there is a fee of 40 DKK.

    • Before the commuter card becomes valid, you can receive a full refund.
    • During the validity period of the commuter card: The value of 8 days including today's date and days used will be deducted.
    • After the expiration of the validity period: No refund.

    If you have purchased the wrong zones or commuter card add-ons, and the commuter card is still valid, you can request a refund for the commuter card and order a new one. It is not possible to refund the commuter card add-on separately.

    If you have purchased the commuter card in the DOT Tickets app or DSB app, you can refund the pass in the app yourself. This can be done without any fee.

    For all types of refunds and changes made in-person or on this site, a fee of 40 DKK per transaction will be charged.

    Refund in case of illness and death 

    Write to:

    Movia Kundecenter
    Gammel Køge Landevej 3
    2500 Valby

    You need to enclose a card or receipt for the purchase of a commuter card, as well as a medical certificate or documentation from a hospital, stating that during the period, you have been unable to use the bus, train, and metro.

    In the case of a death, a refund can also be processed retroactively. In this case, a copy of the probate court certificate must be enclosed.

    If you have a Commuter Card in the DOT Tickets app, you can also submit documentation to Movia.

    It typically takes around 5 days before the amount is in your account.

    There is no charge to receive the refund on dsb.dk, in the DSB app, or the DOT Tickets app. However, if done in person or on the DOT webshop, there is a fee of 40 kr.

  • Contact customer service at rejsekort.dk or call +45 7011 3333 if you wish to refund your Commuter Card on Rejsekort

    Go to rejsekort.dk
    • Before the Youth Pass becomes valid, you can get a full refund.
    • During the Youth Pass's validity period, the value of 8 days including today's date and used days will be deducted.
    • After the expiration of the validity period: No refund

    After the expiration of the validity period: No refund

    Log in to mitungdomskort.dk

    Refund in case of illness

    Write to:

    Movia Kundecenter
    Gammel Køge Landevej 3
    2500 Valby

    Attach the Youth Pass or the purchase receipt, along with a medical certificate or documentation from a hospital indicating that during the period, you have been unable to use the bus, train, and metro.

    If you have the Youth Pass in the DOT Tickets app, you can also send the documentation to Movia.

    It usually takes about 5 days before the amount is in your account.

     

     

  • If your Pensioner Pass hasn't been used or only partially used, you can get some of the money back.

    • If you've used the pass for 1-30 days, you'll receive 2/3 of the price back.
    • If you've used the pass for 30-60 days, you'll receive 1/3 of the price back.
    • If you've used the pass for 61+ days, you won't receive any money back.

    Note: The day the pass is refunded is considered as used.

    If you want to refund or exchange your pensioner pass, you need to bring the pensioner pass to a sales point with personal service. 

    For all types of refunds and changes, a fee of 40 kr. per transaction will be charged.

    If you have lost your pensioner pass, the card cannot be refunded or replaced.

    Deaths

    In case of death, the Pensioner Pass can be refunded retroactively. A copy of the probate court certificate must be enclosed

    Write to:

    Movia Kundecenter
    Gammel Køge Landevej 3
    2500 Valby

    You need to enclose the card or receipt for the purchase of the Pensioner Pass, along with a medical certificate or documentation from a hospital indicating that during the period, you have been unable to use the bus, train, and metro.

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