We are here to help

If you have questions, positive or negative feedback, or if you wish to complain about a journey by bus, train or the metro, you can contact DOT, Movia, DSB, Metroselskabet, Lokaltog or Rejsekort.

Bus

Call 7015 7000 - press 1

Mon-fri kl. 7.00 am - 6.00 pm
Sat-, Sun- and holidays: 8.00 am - 6.00 pm

Lokaltog

Call 7020 0054

Mon-Fri: 7.00 am - 4.00 pm

DSB trains

Call 7015 7000 - press 2

All days: 7.00 am - 8.00 pm

Metro

Call 7015 7000 - press 3

Mon-Fri: 8.00 am - 4.00 pm

DOT Tickets app

Call +45 7015 7000

Press 1, 2 or 3

SMS ticket

Call +45 7015 7000

Press 1, 2 or 3

DOT Webshop

Pensioner Card, School Class Card and Institution Card

Call 3613 1910

Mon - Fri: 9.00 - 11.30 am

Rejsekort

Call 7011 3333 

Mon-Fri: 8.00 am - 6.00 pm.
Sat: 10.00 am - 3.00 pm

Rejsebillet

Call 7011 3333 - press 4

Mon - Fri: 8.00 am - 4.00 pm.

How can we help you?

Lost property

Did you forget something on the bus, train or metro?

Refund

Did you buy a ticket or card that you're not going to use?

Travel guarantee

Delayed? Maybe you can get compensation.

Inspection fee

Payment, complaint, terms, questions and answers.

Travel regulations

Are you in doubt about which regulations apply in buses, trains and the metro?

Data privacy

Read about how we use your data when you contact us.

Current questions

Here are the questions that we currently answer the most.