Welcome to Copenhagen and Zealand!

On this page you can read about tickets, travel and tourist information and customer service. We hope you enjoy your stay.


The metro, bus and train services have a fully integrated ticket system in Copenhagen and Zealand.

For example: When you buy a ticket for the metro you can use it on the buses and trains as well. 

And you can bring along two children under 12 years on your adult ticket free of charge.

Sales points

You can purchase tickets at most train stations, in a number of kiosks and from the metro ticket machines located in all metro stations. The machines accept Danish coins and all major credit cards. You can also buy a ticket on the bus, but you need to pay in Danish kroner.

Alternatively you can purchase a ticket by downloading the mobile app 'Mobilbilletter' for local tickets in and around Copenhagen. Choose English as the language in the app. The app is available for iPhone and Android.

You can also buy some tickets online - read more about the options below.

Single tickets 

Buy a single ticket, if you only need the one ride.

Tickets can be bought 

  • At the ticket machines on metro and train stations. The machines take Danish kroner and major credit cards.
  • In the bus – but you need to be able to pay in Danish kroner. 

City Pass

If you buy a City Pass, you can travel as much as you like on the metro, bus and train in central Copenhagen, and to and from the airport. The card comes in two versions: 24 or 72 hrs.

Buy a City Pass

Copenhagen card 

With a Copenhagen card in hand, you can travel free of charge in the Copenhagen area. There is also free entry to about 75 museums and attractions, and discounts on restaurants, car hire, shops and sights. The card comes in four versions: 24, 48, 72 and 120 hrs.

Buy a Copenhagen Card

Children travel for free

Children under 12 years travel free of charge on buses, in the Metro and other trains in the metropolitan area, if they are accompanied by a paying adult. The limit is two non-paying children per adult. You can buy children’s tickets for children under 16 years.

2 and 3 zones in Copenhagen

The ticket system is based on a number of zones. For example: The trip from the airport to the centre covers 3 zones. When travelling around in the inner city, you will usually need only 2 zones.

Don’t travel without a ticket 

You cannot buy tickets on the metro train or any other train, so please buy a ticket before you get on. If not, you may face a fine of DKK 750.

Travel information

Plan your journey

What is the fastest way to get from A to B using metro, bus and train? Journey Planner shows you where to change, how long the journey will take, and provide you with the necessary maps. Journey Planner exists in English, Germand and Danish versions.

Use Journey Planner in English

To and from the airport

It takes less than 15 minutes to go from Copenhagen Airport to the city centre by train or metro. Both metro and train run from terminal 3.

If you want to go to Copenhagen Central Station, the train is your best option.

If you want to go to central stations like Kongens Nytorv or Nørreport, you should get on the metro.

The bus line 5A will take you directly to Copenhagen Central Station, City Hall Square, Nørreport and other stations. By bus it takes about 30-35 minutes from the airport to the Central Station.

Tourists information

Are you in need of tourist information about Copenhagen? Then have a look at the official tourist guide to holiday in Copenhagen

If you plan to travel further to Zealand, Møn and Lolland-Falster then you may want to have a look at the official tourist guide to Zealand, Møn and Lolland-Falster

Customer service


Call our customer service on this number: +45 7015 7000.

Lost property

If you wish to enquire about lost property, please call our customer service: +45 7015 7000.

Fare evasion tickets

Passengers travelling without a valid ticket or travel pass will receive a fare evasion ticket.

If you wish to complain about your fare evasion ticket, you may send a written complaint to Customer Services at the relevant company:

DOT Kundecenter
Gammel Køge Landevej 3
2500 Valby

DSB Kundeservice
Postboks 363
2630 Taastrup

Metro Customer Services
Metrovej 3
DK-2300 Copenhagen S